This policy explains how refunds and cancellations are handled for GoVipe purchases. It does not limit any mandatory consumer rights.
1. Scope
This policy applies to GoVipe licenses purchased through govipe.app and billed through Paddle at checkout. Purchases through the Microsoft Store or another sales channel are also subject to the terms and refund rules shown by that channel.
2. Payment processing by Paddle
Where Paddle is identified at checkout as the seller or merchant of record, Paddle is responsible for payment processing, tax calculation, invoicing and the technical execution of an approved refund. Paddle's buyer terms and refund policy in force at the time of purchase also apply.
3. General refund rule
Unless mandatory law requires otherwise, completed payments are not automatically refundable. Refund requests may still be reviewed case by case, particularly for duplicate charges, a clearly accidental purchase, or a material technical issue that permanently prevents use as described and could not be resolved.
A discretionary review does not create an entitlement to future refunds in similar cases. A refund may be declined where there is evidence of fraud, abuse or manipulation.
4. Mandatory consumer rights
Depending on the buyer's country and the type of purchase, mandatory withdrawal, cancellation, warranty or refund rights may apply. Those rights take priority over this policy. For digitally supplied products, a statutory withdrawal right may end under the applicable conditions after the buyer expressly agrees that performance should begin. Paddle assesses country-specific claims using the transaction record and applicable law.
5. How to request a refund
A request may be submitted using the “View receipt” or “Manage subscription” link in the Paddle purchase confirmation, through Paddle buyer support, or by emailing support@govipe.app. Please include the email address used for the purchase, the order or transaction number and the reason for the request.
GoVipe can assist with technical review. For Paddle purchases, Paddle approves and processes the payment refund to the original payment method where possible.
6. Cancelling a subscription
A subscription may be cancelled using the management link provided in the purchase confirmation or customer account. Cancellation prevents the next renewal. It does not automatically refund the billing period that has already started. The license normally remains usable until the end of the paid period unless a refund is issued or mandatory law requires otherwise.
7. Effect of a refund
When a full refund is issued, the related GoVipe license may be terminated or deactivated. Affiliate commission previously credited for the refunded payment may be reversed or offset.
8. Contact
Questions about GoVipe, technical issues or a refund request: support@govipe.app.
Last updated: August 2026